BOOX, a puzzle created by RUHRMANN Edition
Frequently Asked Questions
The game won't start
Check that your device is running a recent version of iOS, iPadOS or Android, and that BOOX is up to date.
If the problem persists, restart your device, then relaunch the game.
The sound isn't working
Check your device’s volume, silent mode and the game’s audio settings. On some devices, silent mode may mute sound effects even if the volume appears to be turned up.
I've lost my progress
Your progress is normally saved on the device. If you have deleted the app or switched to a different device, some local data may not be recoverable.
My in-app purchase isn't activating
Make sure you use the same login details as those used when making the purchase. You can then use the in-game option to restore your purchases.
How do I restore my purchase?
Open BOOX, go to the shop or unlock screen, then use the button in the top right-hand corner to restore your purchases. You will not be charged for any new purchases if you restore a purchase already made using the same account.
How do I report a bug?
Please send us a description of the problem, the level affected (if possible), your device model, your version of iOS/iPadOS or Android, and the version of BOOX installed.
Contact
For any support enquiries, please email us at:
boox @ ruhrmann-edition.fr
Please include as much information as possible: the device you are using, the operating system version, the game version, a screenshot (if available), and a description of the problem.
Integrated purchasing
BOOX offers in-app purchases that allow you to unlock content within the game.
Purchases are managed directly by the platform used to make the purchase: the App Store for Apple devices or Google Play for Android devices. BOOX does not store your payment details.
If you encounter any issues with payment, billing or refunds, you must submit a request via your Apple or Google Play account, depending on the platform used. In-app purchases
Privacy Policy
BOOX respects the privacy of its players. For more information about the data that may be used by the app, please see our Privacy Policy.
Privacy Policy:
https://ruhrmann-edition.fr/boox-regles-de-confidentialite/